• Shipping fee includes international shipping fee and fuel surcharge.
• The international shipping fee is calculated based on both the package size and weight. Whichever is larger will be charged.
• The delivery time starts counting from the display of the shipping order.
Overseas Payment Methods
• We accept credit card payments for overseas orders.
• Credit card transaction fees for overseas orders depend on the card issuing bank of the customer.
• The currency exchange rate fluctuates daily, and the amount in foreign currency is for reference only. The final checkout amount will be in New Taiwan Dollars (NT$).
Notes on overseas orders
• Please make sure to check the address for accuracy before placing an order. If the order is returned due to an incorrect or undeliverable address, the buyer will be responsible for the round-trip shipping fees and any applicable customs duties. The returned order will be cancelled and the remaining balance will be refunded after deducting the relevant shipping fees.
• If you receive a defective or incorrect item, please email the customer service: firstname.lastname@example.org, and our customer service staff will assist you as soon as possible.
• There are size and weight restrictions for packages picked up at convenience stores. If the package exceeds the size or weight limit, the order will be automatically canceled and you will be notified by email to place a new order. If you purchase larger items (2 or more plush toys or cushions), it is recommended to choose home delivery.